India App Quality Report · Q4 2026 · Food delivery & dining
What breaks in India's food delivery apps
On 23 October 2026 we read the 155 reviews Google Play shows on 11 of India's most-used food delivery apps. 14.2% describe the app malfunctioning — above the 10.7% across all 187 apps in the India App Quality Report.
Wrong or stale data lead, at 4.5% of reviews
Share of the category's storefront reviews that describe each kind of malfunction, against the same share across all 187 apps.
What to test first in food delivery apps
- Order status and ETA. Wrong or stale data is food apps' top malfunction (7 of 22). Test cases →
- Payment failure handling: a failed payment must never leave the order in limbo without a confirmation or alert. Test cases →
- Live tracking with location set to “while using the app” and the app in the background. Test cases →
- Status alerts when the app has been killed. Test cases →
The 11 apps we read
| App | Rating | Installs | Days since update | Reviews read | Malfunction reviews | Main problem |
|---|---|---|---|---|---|---|
| Burger King India | 4.8★ | 1Cr+ | 10 | 12 | 2 | Payment & UPI failures |
| District by Zomato | 4.7★ | 1Cr+ | 4 | 16 | 1 | A feature doesn't work |
| Domino's Pizza India | 4.5★ | 10Cr+ | 7 | 18 | 3 | Slow or laggy |
| EatSure | 4.0★ | 1Cr+ | 48 | 18 | 2 | Crashes, freezes, won't open |
| EazyDiner | 4.8★ | 50L+ | 45 | 6 | 3 | Wrong or stale data |
| KFC India | 4.5★ | 1Cr+ | 73 | 18 | 3 | Wrong or stale data |
| magicpin | 4.3★ | 1Cr+ | 37 | 16 | 2 | Payment & UPI failures |
| McDonald's India | 3.7★ | 1Cr+ | 6 | 12 | 4 | A feature doesn't work |
| Swiggy | 4.5★ | 10Cr+ | 2 | 18 | 0 | – |
| Swish | 4.6★ | 10L+ | 26 | 3 | 1 | A feature doesn't work |
| Zomato | 4.6★ | 10Cr+ | 7 | 18 | 1 | Payment & UPI failures |
Per-app counts are small samples of what each storefront showed on 23 October 2026 (up to 18 reviews for apps with 1 crore+ installs, up to 6 for smaller apps). Google changes which reviews it shows, so read them as a snapshot, not a verdict on an app.
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How these numbers were made
We loaded each app's Google Play India store page on 23 October 2026 and recorded every review shown: up to three per language, in English and Hindi for every app and also in Bengali, Marathi, Telugu and Tamil for apps with 1 crore or more installs. Each review was coded for the one main problem it describes against a written codebook, and a second coder re-coded a random sample blind (92.1% agreement on whether a review describes a malfunction). A review counts as a malfunction when its main problem is a crash or freeze, a login or OTP failure, a failed payment, a feature that doesn't work, slowness or wrong data. Ranges are 95% Wilson intervals. Full method, codebook and limits are in the report.
Cite as: 99tests (2026). India App Quality Report, Q4 2026 — Food delivery & dining. https://99tests.com/research/app-quality/food-delivery-apps. Data CC BY 4.0. Google Play is a trademark of Google LLC; this page is not affiliated with or endorsed by Google or any app developer named.
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