India App Quality Report · Q4 2026 · Government services
What breaks in India's government service apps
On 23 October 2026 we read the 135 reviews Google Play shows on 8 of India's most-used government service apps. 23.0% describe the app malfunctioning — above the 10.7% across all 187 apps in the India App Quality Report.
Features that don't work lead, at 7.4% of reviews
Share of the category's storefront reviews that describe each kind of malfunction, against the same share across all 187 apps.
What to test first in government service apps
- Login, OTP and device binding. Login and OTP failures appear in 6.7% of government storefront reviews, second only to banking. Test cases →
- Aadhaar OTP and DigiLocker steps. All 8 government apps in this edition had at least one malfunction review on show. Test cases →
- Apps stuck on the splash screen, and first launch after an update. Test cases →
- Hindi and regional-language support for citizens across states. Test cases →
The 8 apps we read
| App | Rating | Installs | Days since update | Reviews read | Malfunction reviews | Main problem |
|---|---|---|---|---|---|---|
| Aadhaar (UIDAI) | 4.2★ | 1Cr+ | 8 | 18 | 3 | Login & OTP failures |
| Aarogya Setu | 4.0★ | 10Cr+ | 30 | 18 | 4 | A feature doesn't work |
| ABHA | 4.5★ | 1Cr+ | 43 | 18 | 2 | A feature doesn't work |
| DigiLocker | 4.2★ | 10Cr+ | 23 | 18 | 5 | Wrong or stale data |
| DigiYatra | 4.0★ | 1Cr+ | 63 | 9 | 3 | Crashes, freezes, won't open |
| NextGen mParivahan | 3.7★ | 10Cr+ | 23 | 18 | 7 | Login & OTP failures |
| Sanchar Saathi | 4.5★ | 1Cr+ | 81 | 18 | 1 | A feature doesn't work |
| UMANG | 4.5★ | 10Cr+ | 8 | 18 | 6 | Login & OTP failures |
Per-app counts are small samples of what each storefront showed on 23 October 2026 (up to 18 reviews for apps with 1 crore+ installs, up to 6 for smaller apps). Google changes which reviews it shows, so read them as a snapshot, not a verdict on an app.
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How these numbers were made
We loaded each app's Google Play India store page on 23 October 2026 and recorded every review shown: up to three per language, in English and Hindi for every app and also in Bengali, Marathi, Telugu and Tamil for apps with 1 crore or more installs. Each review was coded for the one main problem it describes against a written codebook, and a second coder re-coded a random sample blind (92.1% agreement on whether a review describes a malfunction). A review counts as a malfunction when its main problem is a crash or freeze, a login or OTP failure, a failed payment, a feature that doesn't work, slowness or wrong data. Ranges are 95% Wilson intervals. Full method, codebook and limits are in the report.
Cite as: 99tests (2026). India App Quality Report, Q4 2026 — Government services. https://99tests.com/research/app-quality/government-apps. Data CC BY 4.0. Google Play is a trademark of Google LLC; this page is not affiliated with or endorsed by Google or any app developer named.
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