India App Quality Report · Q4 2026 · Health & pharmacy
What breaks in India's health and pharmacy apps
On 23 October 2026 we read the 164 reviews Google Play shows on 13 of India's most-used health and pharmacy apps. 4.9% describe the app malfunctioning — below the 10.7% across all 187 apps in the India App Quality Report.
Slowness lead, at 1.8% of reviews
Share of the category's storefront reviews that describe each kind of malfunction, against the same share across all 187 apps.
What to test first in health and pharmacy apps
- Malfunction reviews are rare here (4.9%), and slowness leads the few there are (3 of 8). Test on slow networks and budget phones. Test cases →
- Prescription and report uploads from the camera and the gallery, with Android's newer photo permissions. Test cases →
- Medicine search with brand names, typos and Hindi. Test cases →
- Checkout with a prescription attached, and payment retry. Test cases →
The 13 apps we read
| App | Rating | Installs | Days since update | Reviews read | Malfunction reviews | Main problem |
|---|---|---|---|---|---|---|
| Apollo 247 | 4.6★ | 1Cr+ | 36 | 18 | 0 | – |
| cult.fit | 4.6★ | 1Cr+ | 27 | 12 | 2 | Slow or laggy |
| Healthians | 4.1★ | 50L+ | 30 | 6 | 0 | – |
| HealthifyMe | 4.4★ | 1Cr+ | 28 | 18 | 1 | Wrong or stale data |
| MediBuddy | 4.6★ | 50L+ | 27 | 6 | 1 | Wrong or stale data |
| MedPlus Mart | 4.4★ | 50L+ | 32 | 6 | 1 | A feature doesn't work |
| Netmeds | 4.4★ | 1Cr+ | 9 | 18 | 1 | Slow or laggy |
| Orange Health | 4.8★ | 10L+ | 28 | 5 | 1 | Login & OTP failures |
| PharmEasy | 4.5★ | 1Cr+ | 11 | 18 | 0 | – |
| Practo | 4.5★ | 1Cr+ | 30 | 15 | 1 | Payment & UPI failures |
| Redcliffe Labs | 4.9★ | 10L+ | 37 | 6 | 0 | – |
| Tata 1mg | 4.6★ | 1Cr+ | 29 | 18 | 0 | – |
| Truemeds | 4.5★ | 1Cr+ | 29 | 18 | 0 | – |
Per-app counts are small samples of what each storefront showed on 23 October 2026 (up to 18 reviews for apps with 1 crore+ installs, up to 6 for smaller apps). Google changes which reviews it shows, so read them as a snapshot, not a verdict on an app.
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How these numbers were made
We loaded each app's Google Play India store page on 23 October 2026 and recorded every review shown: up to three per language, in English and Hindi for every app and also in Bengali, Marathi, Telugu and Tamil for apps with 1 crore or more installs. Each review was coded for the one main problem it describes against a written codebook, and a second coder re-coded a random sample blind (92.1% agreement on whether a review describes a malfunction). A review counts as a malfunction when its main problem is a crash or freeze, a login or OTP failure, a failed payment, a feature that doesn't work, slowness or wrong data. Ranges are 95% Wilson intervals. Full method, codebook and limits are in the report.
Cite as: 99tests (2026). India App Quality Report, Q4 2026 — Health & pharmacy. https://99tests.com/research/app-quality/health-apps. Data CC BY 4.0. Google Play is a trademark of Google LLC; this page is not affiliated with or endorsed by Google or any app developer named.
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