India App Quality Report · Q4 2026 · Shopping
What breaks in India's shopping apps
On 23 October 2026 we read the 252 reviews Google Play shows on 14 of India's most-used shopping apps. 3.6% describe the app malfunctioning — below the 10.7% across all 187 apps in the India App Quality Report.
Crashes and freezes lead, at 1.2% of reviews
Share of the category's storefront reviews that describe each kind of malfunction, against the same share across all 187 apps.
What to test first in shopping apps
- Malfunction reviews are rare on shopping storefronts (3.6%); 77.9% of complaints are about orders, delivery, refunds and fees. Spend test time where the app can still lose the sale: checkout and payment retries without duplicate orders. Test cases →
- The cart when stock or price changes after an item was added. Test cases →
- Search with Hinglish spellings, typos and voice input. Test cases →
- Card, net banking and wallet redirects, and the back button in the middle of payment. Test cases →
The 14 apps we read
| App | Rating | Installs | Days since update | Reviews read | Malfunction reviews | Main problem |
|---|---|---|---|---|---|---|
| AJIO | 4.4★ | 10Cr+ | 21 | 18 | 0 | – |
| Amazon India | 4.2★ | 50Cr+ | 10 | 18 | 0 | – |
| FirstCry | 4.5★ | 5Cr+ | 10 | 18 | 2 | Crashes, freezes, won't open |
| Flipkart | 4.3★ | 100Cr+ | 2 | 18 | 0 | – |
| JioMart | 4.1★ | 10Cr+ | 14 | 18 | 1 | Crashes, freezes, won't open |
| Lenskart | 4.4★ | 5Cr+ | 2 | 18 | 0 | – |
| Meesho | 4.4★ | 50Cr+ | 28 | 18 | 0 | – |
| Myntra | 4.6★ | 10Cr+ | 9 | 18 | 1 | A feature doesn't work |
| Nykaa | 4.5★ | 10Cr+ | 27 | 18 | 0 | – |
| Purplle | 4.0★ | 5Cr+ | 31 | 18 | 1 | A feature doesn't work |
| Shopsy | 4.3★ | 10Cr+ | 2 | 18 | 0 | – |
| Snapdeal | 4.4★ | 10Cr+ | 41 | 18 | 1 | A feature doesn't work |
| Tata CLiQ | 4.2★ | 5Cr+ | 29 | 18 | 0 | – |
| Tata Neu | 4.1★ | 5Cr+ | 11 | 18 | 3 | Payment & UPI failures |
Per-app counts are small samples of what each storefront showed on 23 October 2026 (up to 18 reviews for apps with 1 crore+ installs, up to 6 for smaller apps). Google changes which reviews it shows, so read them as a snapshot, not a verdict on an app.
Scan your own app
Paste a Google Play link to see how your app's reviews compare with this category, review by review.
Build a test plan
Pick the flows above, get a downloadable set of test cases with the India-specific edge cases marked.
How these numbers were made
We loaded each app's Google Play India store page on 23 October 2026 and recorded every review shown: up to three per language, in English and Hindi for every app and also in Bengali, Marathi, Telugu and Tamil for apps with 1 crore or more installs. Each review was coded for the one main problem it describes against a written codebook, and a second coder re-coded a random sample blind (92.1% agreement on whether a review describes a malfunction). A review counts as a malfunction when its main problem is a crash or freeze, a login or OTP failure, a failed payment, a feature that doesn't work, slowness or wrong data. Ranges are 95% Wilson intervals. Full method, codebook and limits are in the report.
Cite as: 99tests (2026). India App Quality Report, Q4 2026 — Shopping. https://99tests.com/research/app-quality/shopping-apps. Data CC BY 4.0. Google Play is a trademark of Google LLC; this page is not affiliated with or endorsed by Google or any app developer named.
Other categories
Catch it before your reviews do
99tests runs your test cases on real phones with testers across India, on the devices and networks your users have. Every finding verified, serious bugs screen-recorded, report in 3 business days. From ₹9,999 + GST.