India App Quality Report · Q4 2026 · Quick commerce & grocery
What breaks in India's quick commerce and grocery apps
On 23 October 2026 we read the 190 reviews Google Play shows on 11 of India's most-used quick commerce and grocery apps. 1.6% describe the app malfunctioning — below the 10.7% across all 187 apps in the India App Quality Report.
Features that don't work lead, at 1.6% of reviews
Share of the category's storefront reviews that describe each kind of malfunction, against the same share across all 187 apps.
What to test first in quick commerce and grocery apps
- The quietest category for malfunctions (1.6%); 86.2% of complaints are about orders, delivery and refunds. Test the paths that still cost orders: checkout with UPI and cash on delivery, and payment retry. Test cases →
- Cart sync across devices and items going out of stock in the cart. Test cases →
- Search in Hindi and Hinglish (“aata” and “atta” should find the same thing). Test cases →
- Order alerts reaching phones where the maker's battery saver kills the app. Test cases →
The 11 apps we read
| App | Rating | Installs | Days since update | Reviews read | Malfunction reviews | Main problem |
|---|---|---|---|---|---|---|
| bbdaily | 4.2★ | 1Cr+ | 214 | 16 | 0 | – |
| BigBasket | 4.7★ | 10Cr+ | 24 | 18 | 0 | – |
| Blinkit | 4.6★ | 10Cr+ | 3 | 18 | 0 | – |
| CityMall | 4.5★ | 5Cr+ | 26 | 15 | 0 | – |
| Country Delight | 4.5★ | 1Cr+ | 27 | 18 | 0 | – |
| DealShare | 4.6★ | 1Cr+ | 84 | 18 | 1 | A feature doesn't work |
| DMart Ready | 4.7★ | 1Cr+ | 1 | 17 | 0 | – |
| FreshToHome | 4.2★ | 1Cr+ | 30 | 16 | 2 | A feature doesn't work |
| Licious | 4.7★ | 1Cr+ | 36 | 18 | 0 | – |
| Swiggy Instamart | 4.6★ | 5Cr+ | 2 | 18 | 0 | – |
| Zepto | 4.7★ | 10Cr+ | 29 | 18 | 0 | – |
Per-app counts are small samples of what each storefront showed on 23 October 2026 (up to 18 reviews for apps with 1 crore+ installs, up to 6 for smaller apps). Google changes which reviews it shows, so read them as a snapshot, not a verdict on an app.
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How these numbers were made
We loaded each app's Google Play India store page on 23 October 2026 and recorded every review shown: up to three per language, in English and Hindi for every app and also in Bengali, Marathi, Telugu and Tamil for apps with 1 crore or more installs. Each review was coded for the one main problem it describes against a written codebook, and a second coder re-coded a random sample blind (92.1% agreement on whether a review describes a malfunction). A review counts as a malfunction when its main problem is a crash or freeze, a login or OTP failure, a failed payment, a feature that doesn't work, slowness or wrong data. Ranges are 95% Wilson intervals. Full method, codebook and limits are in the report.
Cite as: 99tests (2026). India App Quality Report, Q4 2026 — Quick commerce & grocery. https://99tests.com/research/app-quality/quick-commerce-apps. Data CC BY 4.0. Google Play is a trademark of Google LLC; this page is not affiliated with or endorsed by Google or any app developer named.
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