India App Quality Report · Q4 2026 · Travel & tickets
What breaks in India's travel and ticket booking apps
On 23 October 2026 we read the 253 reviews Google Play shows on 15 of India's most-used travel and ticket booking apps. 12.6% describe the app malfunctioning — above the 10.7% across all 187 apps in the India App Quality Report.
Failed payments lead, at 4.3% of reviews
Share of the category's storefront reviews that describe each kind of malfunction, against the same share across all 187 apps.
What to test first in travel and ticket booking apps
- Payment and booking status. Failed payments are travel's top malfunction (11 of 32) and show up more often per review than in UPI, payment or banking apps. Test cases →
- Money debited but the booking failed or is pending: the status, the refund message, and no second debit on retry. Test cases →
- Session logouts in the middle of payment, and heavy load at the moment a booking window opens. Test cases →
- OTP login on the move, with patchy 4G and network switches. Test cases →
The 15 apps we read
| App | Rating | Installs | Days since update | Reviews read | Malfunction reviews | Main problem |
|---|---|---|---|---|---|---|
| AbhiBus | 4.8★ | 1Cr+ | 28 | 17 | 0 | – |
| Air India | 4.8★ | 50L+ | 25 | 6 | 3 | Payment & UPI failures |
| Cleartrip | 4.4★ | 1Cr+ | 3 | 18 | 3 | Payment & UPI failures |
| ConfirmTkt | 4.8★ | 10Cr+ | 35 | 18 | 0 | – |
| EaseMyTrip | 4.2★ | 1Cr+ | 29 | 14 | 1 | A feature doesn't work |
| Goibibo | 4.6★ | 5Cr+ | 37 | 18 | 3 | Wrong or stale data |
| IndiGo | 4.2★ | 1Cr+ | 53 | 18 | 2 | Slow or laggy |
| IRCTC Rail Connect | 3.6★ | 10Cr+ | 7 | 18 | 8 | Payment & UPI failures |
| ixigo Flights | 4.8★ | 1Cr+ | 18 | 18 | 2 | Slow or laggy |
| ixigo Trains | 4.8★ | 10Cr+ | 36 | 18 | 1 | Payment & UPI failures |
| MakeMyTrip | 4.5★ | 10Cr+ | 7 | 18 | 1 | A feature doesn't work |
| OYO | 4.5★ | 10Cr+ | 25 | 18 | 1 | Login & OTP failures |
| RailYatri | 4.4★ | 5Cr+ | 30 | 18 | 4 | A feature doesn't work |
| redBus | 4.6★ | 10Cr+ | 32 | 18 | 0 | – |
| Yatra | 3.9★ | 1Cr+ | 39 | 18 | 3 | Payment & UPI failures |
Per-app counts are small samples of what each storefront showed on 23 October 2026 (up to 18 reviews for apps with 1 crore+ installs, up to 6 for smaller apps). Google changes which reviews it shows, so read them as a snapshot, not a verdict on an app.
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How these numbers were made
We loaded each app's Google Play India store page on 23 October 2026 and recorded every review shown: up to three per language, in English and Hindi for every app and also in Bengali, Marathi, Telugu and Tamil for apps with 1 crore or more installs. Each review was coded for the one main problem it describes against a written codebook, and a second coder re-coded a random sample blind (92.1% agreement on whether a review describes a malfunction). A review counts as a malfunction when its main problem is a crash or freeze, a login or OTP failure, a failed payment, a feature that doesn't work, slowness or wrong data. Ranges are 95% Wilson intervals. Full method, codebook and limits are in the report.
Cite as: 99tests (2026). India App Quality Report, Q4 2026 — Travel & tickets. https://99tests.com/research/app-quality/travel-booking-apps. Data CC BY 4.0. Google Play is a trademark of Google LLC; this page is not affiliated with or endorsed by Google or any app developer named.
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