India App Quality Report · Q4 2026 · Rides & mobility
What breaks in India's ride-hailing and mobility apps
On 23 October 2026 we read the 199 reviews Google Play shows on 13 of India's most-used ride-hailing and mobility apps. 8.5% describe the app malfunctioning — below the 10.7% across all 187 apps in the India App Quality Report.
Features that don't work lead, at 5.0% of reviews
Share of the category's storefront reviews that describe each kind of malfunction, against the same share across all 187 apps.
What to test first in ride-hailing and mobility apps
- Pickup pins, maps and booking buttons. Features that don't work are this category's top malfunction (10 of 17). Test cases →
- Background location during a live ride with the maker's battery saver on. Test cases →
- Paying at the end of the ride with UPI and wallets. Test cases →
- Ride alerts when the app has been killed. Test cases →
The 13 apps we read
| App | Rating | Installs | Days since update | Reviews read | Malfunction reviews | Main problem |
|---|---|---|---|---|---|---|
| Ather | 4.5★ | 10L+ | 38 | 6 | 3 | A feature doesn't work |
| CarInfo | 4.5★ | 5Cr+ | 36 | 18 | 0 | – |
| Chalo | 4.1★ | 1Cr+ | 26 | 17 | 3 | Payment & UPI failures |
| inDrive | 4.7★ | 10Cr+ | 2 | 18 | 0 | – |
| Mappls MapmyIndia | 4.1★ | 1Cr+ | 29 | 18 | 3 | A feature doesn't work |
| Namma Yatri | 4.7★ | 1Cr+ | 39 | 11 | 2 | A feature doesn't work |
| Ola | 4.6★ | 10Cr+ | 43 | 18 | 1 | Payment & UPI failures |
| Park+ | 4.6★ | 1Cr+ | 29 | 16 | 2 | A feature doesn't work |
| Porter | 4.8★ | 5Cr+ | 25 | 18 | 1 | Login & OTP failures |
| Rapido | 4.7★ | 10Cr+ | 31 | 18 | 0 | – |
| Statiq | 4.8★ | 5L+ | 28 | 6 | 0 | – |
| Uber | 4.7★ | 100Cr+ | 7 | 18 | 1 | A feature doesn't work |
| Zoomcar | 4.1★ | 1Cr+ | 35 | 17 | 1 | A feature doesn't work |
Per-app counts are small samples of what each storefront showed on 23 October 2026 (up to 18 reviews for apps with 1 crore+ installs, up to 6 for smaller apps). Google changes which reviews it shows, so read them as a snapshot, not a verdict on an app.
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How these numbers were made
We loaded each app's Google Play India store page on 23 October 2026 and recorded every review shown: up to three per language, in English and Hindi for every app and also in Bengali, Marathi, Telugu and Tamil for apps with 1 crore or more installs. Each review was coded for the one main problem it describes against a written codebook, and a second coder re-coded a random sample blind (92.1% agreement on whether a review describes a malfunction). A review counts as a malfunction when its main problem is a crash or freeze, a login or OTP failure, a failed payment, a feature that doesn't work, slowness or wrong data. Ranges are 95% Wilson intervals. Full method, codebook and limits are in the report.
Cite as: 99tests (2026). India App Quality Report, Q4 2026 — Rides & mobility. https://99tests.com/research/app-quality/mobility-apps. Data CC BY 4.0. Google Play is a trademark of Google LLC; this page is not affiliated with or endorsed by Google or any app developer named.
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